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Noosa’s big plan unveiled for a better tourist welcome

SPREADING THE WORD: Tourism Noosa general manager Damien Massingham, Tourism Noosa Industry liaison manager Juanita Bloomfield and Tourism Noosa Chairman Steve McPharlin.
SPREADING THE WORD: Tourism Noosa general manager Damien Massingham, Tourism Noosa Industry liaison manager Juanita Bloomfield and Tourism Noosa Chairman Steve McPharlin. Geoff Potter

WELCOME to Noosa, the new educational program aimed to make that friendly reception a lot more enlightening.

The online training program developed by Tourism Noosa has the specific intention of increasing customer service level.

And it already has a fan club, MKR judge Peter Evans arrived at Wednesday's launch at the Sheraton to endorse the program. He said that if anyone had become blasé about living in paradise then this was "the package to re-ignite the passion".

The renowned chef and restaurateur said when it came to giving great customer service, you were in the zone of "memory-making" experiences - customer service is something you don't forget, he said.

Ryan Taylor of Cafe leMonde and Outrigger Little Hastings St Resort and Spa general manager Neil Mason were ready to embrace the program.

"It's absolutely fantastic, simple to navigate and is relevant to all sectors of the tourism industry," Mr Mason said. "I will be putting all 90 staff employed by Outrigger through the course, with the ultimate benefit flowing on to our guests."

The program provides basic information on Noosa - why the region is so special, its history, key things to do in Noosa, information on the Noosa Biosphere and more. It also provides information on who the Noosa customer is, where they come from plus some great customer service strategies and information on workplace health and safety.

Tourism Noosa general manager Damien Massingham said the program's goal was to revitalise a quality service culture in the Noosa region (See pages 2 & 3).

WELCOME NOTES

Welcome to Noosa has been funded by the Australian Government - Department of Education, Employment and Workplace Relations through the Local Employment co-ordinator Flexible Funding Pool in partnership with Tourism Noosa.

The program costs $25 per person, $15 per person for 2-9 people or $10 per person for 10 plus people. For further information visit http://www.welcometonoosa.com.au.

Topics:  noosa business, tourism


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