THIS is just not a hole in the wall, nor is it a voice from the other side of the planet.
This is the Noosa Visitors Information centre in Hastings St, Noosa Heads, a place where real people answer real questions.
This month the real people, 95 volunteers along with Tourism Noosa staff gained due recognition at the Queensland Tourism Awards when they were named winners in the Visitor Information and Services Category.
It was a big night with big competition.
Up against 118 other centres, there were no beating Noosa's satisfaction ratings.
"More than 200,000 queries are answered face-to-face each year," Tourism Noosa General Manager Damian Massingham said.
"The enquiries and their answers assist visitors with accommodation, tours, dining enquiries and more.
As a licensed travel agency, the Noosa Visitor Information Centre has also proved to be one of the highest yielding Information Centre's in Australia.
The yield figure is calculated on the amount of accommodation bookings made from the centre.
"This is something which we are very proud of," a delighted Mr Massingham said.
The Tourism Noosa team work on behalf of Tourism Noosa's 500 members to sell the region and our products
Noosa Visitor Centre is now a finalist in the National Tourism Awards
The Noosa Information Centre is staffed by 95 volunteers together with Tourism Noosa staff (pictured).