Who Centrelink blames for not answering your call

NUISANCE welfare recipients are clogging Centrelink phone lines by using automatic redial devices that is driving up call wait times, new data reveals.

Human Services Department analysis shows auto redial phone applications used on smart phones are causing 20 per cent of busy signals, stopping Australians getting through to the welfare call centre.

Analysis shows smart phone auto redial phone applications are causing 20 per cent of busy signals, stopping Australians from getting through to the welfare call centre.
Analysis shows smart phone auto redial phone applications are causing 20 per cent of busy signals, stopping Australians from getting through to the welfare call centre.

These apps automatically hang up and redial a number when there was a busy signal in an attempt to avoid phone cues.

One mobile number made more than 4500 calls in 12 months of which 300 were answered - more than one phone conversation for every business day of the year.

Human Services Minister Michael Keenan has accused these impatient callers were acting at the expense of elderly people and other who did not have access to interest services.

Human Services Minister Michael Keenan.
Human Services Minister Michael Keenan.

"These callers are clogging up the Department's phone lines, disadvantaging the most vulnerable in our community from accessing the services they need," he said.

"This Government is committed to delivering the best possible services to the Australian people, and our investment has already seen a reduction in busy signals in the last month alone."

The Government has committed $51.7 million over three years to pay for an extra 250 call centre staff through an Australian-based call centre.


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