Your questions about the new Daily Mercury format answered

GOT questions about the new Daily Mercury format? We're here to help.

From this week, the Mercury is an online only publication, meaning there is no longer a print publication. 

This doesn't mean we're not here with all the latest and most important news for the region. 

Here are some frequently asked questions:

Where is the online version of the paper?

The online version of the Mercury was a mirror of the print version. Because our print version ceased, our online version of it has also. 

We know many of you appreciated seeing how the region's best stories of the day curated in print through our Digital Print Edition.

So we've launched a new version of it, a four-page Digital Edition highlighting the most major stories as they would have appeared in paper which you can find here.  

It's one of the innovations we've introduced to make sure readers from this region can consume the news the way they want to. We will work daily to improve this new product for you.

However, in terms of bringing you all the latest news, our website at dailymercury.com.au is loaded with all the best and latest content, as it happens and if you're a subscriber it's a simple matter of logging in.

Why can't I see this new digital edition in the app? 

At this stage, the digital edition is available on the website but not through the Mercury app.

Does this mean I am missing out on news?

No, it certainly doesn't. Our journalists are regularly uploading news to our website throughout the day.

How do I find local news?

The best and most relevant local news will always be at the top of the homepage - the big image and the three smaller images are where we promote the most important local yarns.

But if you've missed something, or just want to read local news, click NEWS (underlined in red in the image below) in our navigation. That will take you to our local news.
Or you can click here 

Also, locals can pick up the print version of the Courier Mail to receive a special regional edition with Mackay's most important stories of the day, as well as a great range of state and national news. 

Can I still access puzzles?

Yes! We know readers love these and don't want anyone to miss out. We are also the only local news outlet offering such a service. Go to https://www.dailymercury.com.au/lifestyle/games/ to play. 

Can I still access obituaries?

You can. All obituaries and funeral notices are located here

Can I still access classified ads?

You can. You can search all our classifieds from our navigation,or here 

Can I still access job ads?

You can. You can search all our job ads from our navigation, or here

Who do I contact if I'm a subscriber having trouble logging on to the website?

Sometimes there are technical issues, and sadly we can't help you with these at a local site level, but our subscriber services team are happy to hear from you.

You can phone 1300 361 604 or email subscriber@newsregionalmedia.com.au

Please note, with many people experiencing forgotten passwords etc as they head back online, there could be a wait on the phone. 

If you're not a subscriber, but wish to be, simply head to our website www.dailymercury.com.au and click on any story, you'll be redirected to a link with subscription options.

 

What are the best contact details for the Daily Mercury now? 

Editorial/story tips: news@dailymercury.com.au

For all other advertising inquiries: Call Display Advertising team on 1300 853 769

For classified advertising inquiries: Call Classified Advertising team on 13 11 13

Subscriptions - 1300 361 604 or subscriber@newsregionalmedia.com.au

For all other inquiries please phone 02 9288 3000

 

Thank you

We know this is a big change - for you and us. There are going to be some teething problems as we all adjust to the digital-only model.

But I would like to thank you for supporting regional journalism and our team of journalists on the ground here in Mackay and in the Whitsundays.

Rae Wilson, Daily Mercury Editor


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